Account Deletion v1.0 · 2026-09-24 Overview App: Raymoto Studio Developer: Shenzhen Raymoto Intelligent Technology Co., Ltd. This page explains how to permanently delete your Raymoto Studio account and the associated data, whether or not the app is still installed on your device. Delete Your Account in the App Mobile app: go to "Me" → "Account & Security" → "Delete Account" and follow the prompts. Desktop app: open "Settings" → "Account & Security" and use the "Delete Account" option. To protect your account, your identity is verified before deletion: if you have set a password, you confirm with your current password; if you signed in through a third-party account (such as Google) and have no password, you confirm with a verification code sent to your registered email address. Request Deletion Without the App If the app is no longer installed, you can request deletion by email: send an email from your registered email address to support@raymoto.com with the subject "Delete Account". The request must be sent from the email address the account is registered with, so that we can verify that you are the account owner; we may contact you at that address for additional confirmation. We will process your request and permanently delete the account within 7 business days. What Is Deleted and What Is Retained Deleted immediately and permanently: account information (email address, nickname, avatar), community posts, comments and direct messages, records of connected engraving machines (model, firmware version, etc.), diagnostic and log data linked to your account, and your R-Coin balance and in-app purchase transaction records. This cannot be undone, and any remaining balance cannot be restored. Retained: Apple, Google, and Shopify keep their own records of your payments in accordance with their privacy policies and legal obligations; we are unable to delete those records for you. Information that has been aggregated or de-identified so that it can no longer be linked to you may be retained for statistical purposes.